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Q. How much is delivery?

A. This varies from item to item, some of our product pages include the cheapest delivery option in the total price. Where this applies, this is shown. Certain parts of the UK (Northern Ireland and Scottish Isles) are more expensive to deliver to, therefore the only way we can supply an accurate delivery cost is if you register on our website, and then click BUY on the items your require, the online shop will give you the delivery options and costs. It is difficult for us to answer individual delivery price queries by email, please use the online shop for an accurate quote. Some of the product pages do feature typical delivery costs, which apply to mainland UK only.

For deliveries outside the UK, but within the EU, our webshop provides delivery costs within the shopping basket. You will need to have registered an account and provided your address for the delivery calculator to work.

We can in some instances, ship outside the EU, please contact the sales office via email for a quotation.

We can not ship to overseas colonies that are considered territory of countries within the EU. For example, Reunion island is part of France, but is not geographically located in Europe.

Q. Why does my shopping basket show a different delivery price to the website?

A. Certain parts of the UK are more expensive to deliver to, when you register, our online shop determines which zone you are in and adjusts the delivery price according to your location. The price quoted including VAT and DELIVERY is for mainland UK only.

For orders from the Scottish Highlands and Islands, Northern Ireland and the Isle of Man, please register an account to obtain a carriage quote for your order.

For orders outside mainland UK, delivery costs are calculated within the shopping basket.

Q. If I order now when will I get my goods?

A. If you place your order by 3:30pm we'll process it and get it despatched same day (providing we have your items(s) in stock). If you select next working day delivery, 99% of the time you'll get it next working day. For purposes of deliveries, working days are Monday to Friday. DPD do occasionally attempt Saturday delivery of residential parcels shipped on Friday, but this is not guaranteed unless you specifically select and pay for Saturday delivery. We prioritise orders with next day delivery selected, and do our best to make sure your get your goods on time. We expect 99% success for next working day, as there are factors outside our control and outside the delivery company's control, such as extreme weather conditions, road accidents, vehicle failures, and although every effort will be made to get your item to you on time, there are on occasion factors which make this impossible.

If you select standard delivery, we'll still make sure you get your order promptly, though this can take 2-3 working days, we will select the most economical delivery method to get your item to you. If for any reason we can't despatch your item on the same day your ordered it, we'll despatch it as soon as we can after this, and we'll upgrade your delivery to next day delivery for no extra cost.

For delivery outside the UK, the expected delivery times are provide in the shopping basket and emailed to you in your order confirmation. Delivery times are estimates only and are not guaranteed. Customs delays can cause extended shipping times and this is beyond our, or our couriers, control.